Interactive Voice Response (IVR)

Contact us at 800-494-LINK

Interactive Voice Response allows you to automate customer communications!

• Outbound IVR
• Inbound IVR
• Text Messaging (SMS)

Global Link Communications was one of the pioneers in utilizing IVR, having implemented a wide array of applications to solve the communications needs of our clients. Our customized solution development is uniquely focused on the needs of your business and can be implemented with either onsite or offsite programs.

As the technology has developed and been applied to many different business settings there is a realization that IVR can provide 24/7 answers to common questions, reduce staffing needs and increase customer satisfaction.

Some of the past Global Link IVR projects that provided efficient, effective customer interaction management include:

• Surveys and information gathering, both incoming and outgoing
• Job applicant screening
• Meeting registration
• Automated help desk information line
• Self service pharmaceutical information
• Class Action Lawsuit
• Contest line (picks the “nth” caller after a certain time)
• Store locator (the nearest store is …) with optional transfer to the store
• Credit Card/Loyalty Card Activation
• Credit hotline (accept credit applications 24 hours a day, 7 days a week)
• Technician check in/check out
• Reminders (appointments, renewals, etc.)
• Help desk transfer, with logging of agent pickup, call length, etc.
• Callback request when your business is closed or at a busy time

Voice solutions utilize a wide range of features and technologies that Global Link can integrate with data programs to provide a completely automated solution for your business. Additional IVR solutions are available through cloud based providers that Global Link can integrate into your customer database to provide an IVR solution to meet your business needs.