Global Link provides a wide array of voice solutions for businesses that match their operational needs while integrating the software and hardware into a seamless process.
Cloud or Premise Based
Your voice network can be premise or cloud based, with advantages to each approach. Similar to leasing or buying a vehicle, the decision to have your voice network based on your premises or on an off site location should be evaluated to determine which solution is best for your business. Global Link can review your options and help you to evaluate the benefits of each approach as it pertains to your business needs. Learn more
Contact Center
Your contact center has a critical role in retaining your customers and helping to earn new customers. In order to achieve these goals you need a solution that is flexible, cost-effective, and capable of multi-channel interactions that your customers have come to expect. Global Link has a choice of options to address your Contact Center needs including premise, cloud, or hybrid-based solutions. Learn more
Interactive Voice Response (IVR)
Global Link Communications has utilized a wide array of applications to solve the communications needs of our clients with equipment and programs to provide unmatched automated customer service. Our customized solutions are uniquely focused on the needs of your business and can be implement onsite or offsite. Learn more
Phone Assessment and Audit
Global Link often performs assessment of phone systems to determine its effectiveness and efficiency. The audit evaluates carrier bills to match charges with usage to identify significant savings that can be realized on an annual basis. A complete reconfiguration of the phone system and adjustments to the carrier services will maximize the productivity at the best price. Learn more
Phone Systems – Design and Installation
Global Link provides your business reliable, fully functioning telephone services within established budgets. We partner with leading equipment manufacturers and service providers to establish high quality, affordable telephone services for your business needs. Learn more
Unified Communications
Unified Communications refers to a series of voice and data communication services that can greatly benefit internal communications and the ability for your employees to reach your customers. Global Link can integrate unified communications into your internal network, or external services can be coordinated with your on premise equipment for a seamless service. Some of the Unified Communications options include SMS, VoIP, Messaging, Mobile Devices, Faxing and Email. Learn more
