Contact Centers

Contact Center Positioning

Your contact center has a critical role of retaining your customers and helping to earn new customers. In order to achieve these goals you need a solution that is flexible, cost-effective, and capable of multi-channel interactions your customers have come to expect. Global Link has a choice of options to address your Contact Center needs including premise, cloud, or hybrid-based solutions.

Contact Centers serve as a central communication point where businesses can manage all of their inbound and outbound communication in a consistent and controlled environment. Global Link helps your Contact Center deliver remarkable customer experiences across every customer interaction – voice, email, text, social, web — through a customized solution. Whether your Contact Center is established within your business unit or is a standalone facility with 3rd party clients, Global Link provides the full range of services to effectively and efficiently manage the customer experience.

Global Link Guidance
Global Link has a long history of providing state-of-the-art Contact Center voice solutions that have been integrated with data networks to give company management full control of employee-customer interactions, while providing the Contact Center staff the “tools” to work more productively.

Let us help you establish and meet your Contact Center goals and show you how you can deliver improved customer care through a comprehensive Contact Center solution.

Existing Contact Centers
If your legacy Contact Center equipment is preventing you from maximizing your customer interactions, let Global Link help evaluate your equipment and software to determine changes that can be made to improve productivity and services provided.

Global Link Contact Center Solutions include product configuration, dedicated implementation, customized software and systems integration that allow you to deliver an exceptional experience to every customer you serve.

Global Link Contact Center lets you…

  • Choose cloud or on-premises
  • Give customers their choice of contact options — voice, email, fax and chat
  • Add SMS, business objects, and social media
  • Connect customers with a knowledgeable agent faster
  • Develop and manage creative outbound campaigns to build your brand and customer loyalty
  • Introduce new revenue streams
  • Elevate service levels and customer satisfaction with real-time monitoring and full-time operational visibility
  • Move to IP networks, voice over IP (VoIP) and the cloud with a clear path architected on the SIP standard

Contact Center Features Include:

  • ACD and IP PBX
  • Skill Based Call Flow
  • IVR (Speech Recognition, Text to Speech)
  • Dialer
  • Workforce Optimization
  • Call/Screen Recording
  • Real-Time Speech Analytics


Global Link: One Company. One Call.

  • Communications Consultation
  • Software Development
  • Project Management