Project Management

Global Link executives have tremendous technology knowledge and experience that we bring to every client project. Each assignment is met with a dedicated commitment and pragmatic approach that makes every solution unique to the challenge being presented.  Our solutions have always been on-time and under budget as we effectively manage people, dates, deadlines, deliverables and expectations for client projects including:

  • Network security
  • Network design
  • Application Development
  • Technology assessments and audits
  • Call center operation reviews
  • Process redesign
  • Project management
  • Call center design

Each of our clients receives an unbiased selection of the equipment and services since Global Link understands and works with many different vendors. We provide the very best independent and objective advice on what would work best for your company.

From strategy to implementation, we deliver solutions that help drive transformation, improve productivity and streamline operations.  Our practical solutions are linked to measurable goals to help you achieve a competitive advantage.

 Global Link ‘s commitment to quality includes executive oversight on every engagement and unparalleled attentiveness to the relationship we forge with each of our clients.  As seasoned executives, we are extremely sensitive to your priorities and budgets.  We provide highly experienced program and project managers with the leadership capabilities to successfully guide, manage, and support high-visibility initiatives.


Years of experience allow us to guide you through your communications projects to provide a solution that will help improve productivity and reduce costs.  Our past experience in a wide variety of industries and our full service abilities to plan, install on a timely basis ensure your communication solution will significantly benefit your business. Our customer focus allows us to maintain and adapt your solution as needed regardless of the size and scope of the project.

Some of our past projects include:

  • Custom CRM with click-to-dial functionality
  • Call center dial applications
  • Internet facing insurance application submission
  • Customized bolt-ons from off-the-shelf software
  • IVR outgoing calling and reporting
  • Incoming IVR applications
  • Custom web (Intranet and Internet) applications
  • Custom desktop applications
  • Platforms and Tools

Our software development team is skilled in a variety of operating systems, tools and applications and is ready to help you achieve your goals.

We have the ability to create your application using an assortment of tools including:

  • Windows Operating System
  • Ubuntu Operating System
  • Windows Web Server
  • Apache Web Server
  • Microsoft SQL Server Database
  • Oracle’s mySQL Database
  • net
  • Python
  • Django
  • Jasper Reports
  • Interactive Intelligence (I3)
  • Avaya Open Office
  • Leadmaster CRM
  • Xima Reporting

Global Link: One Company. One Call.

  • Communications Consultation
  • Software Development
  • Project Management