The choice between cloud and premise based voice and data solutions is not one that can be made properly without analyzing your current usage, anticipating future needs, exploring the available features, and the financial situation of your business.
Smaller companies likely will get more services with a cloud based system with clearly defined monthly costs. Generally you will pay more per user on a monthly basis, but it is easy to get started and operate going forward.
Cloud Computing Benefits
The major down side of cloud voice and data solutions is that your data is being entrusted to a third party. While most cloud solution companies spend a great deal of time and resources on security enhancements, having the responsibility out of your control is a concern that should be investigated and addressed. Opening your data to any external source should include a plan to protect your essential and sensitive data.
The other concern with a cloud solution is technical issues related to the need for a reliable internet connection that is essential to connect to the voice or data solution. Any interruption in internet connection or service would eliminate access to your communications vehicle.
Premise based systems bring added control and functionality and likely a lower cost per user and transmission. The more users that you have and the more calls that you make, the case for a premise based system starts to emerge as the most effective and efficient solution for your business.
Premise Based Computing Benefits
The first precaution of a premise based system is the capital expenditure for the equipment and applications which needs to be purchased or financed. The acquisition of the equipment requires a focus and attention on planning, purchasing, installing and staff training to maximize the benefits while reducing the associates costs to the lowest level possible.
The second precaution is the need to dedicate internal staff or arrange for 3rd party specialist to establish back up, redundancy and disaster recovery and manage any necessary updates or repairs.
Since technology is rapidly changing there is a chance that the equipment may become obsolete in the future and require new equipment and applications to get the best available voice or data solution. As a result, when planning a premise based equipment purchase it is wise to include an end of life replacement.
Global Link can guide you through the process by auditing your current voice and data charges, evaluating your current and future communications needs, identifying the best cloud and premise approaches, negotiating the acquisition of the selected solution, installing the equipment and applications, and training your staff on the use of the solutions.